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Q: What is the earliest hotel check-in time for people arriving the Thursday before the Derby?
A: 3pm
Q: What happens if I lose my tickets?
A: Lost or stolen tickets cannot be replaced
Q: What time should I plan to arrive at the venue?
A: Gates open at 8 am. The parking lot opens at 6am both Friday and Saturday. Shuttle service begins at 9am on Friday and 7am on Saturday.
Q: When will I receive my tickets?
A: Derby Experiences will overnight the tickets the week of April 11th
Q: Will ground transportation be provided to the races?
A: Only for grandstand packages
Q: Is there a weather plan? The Kentucky Derby® and Kentucky Oaks® are run rain or shine.
A: The only thing that would delay the races is lightning.
Q: What method of payment can I use to purchase a packages?
A: VISA card, written check or money wiring
Q: What if I would like information on ancillary services such as golfing, tours , parties and transportation?
A: Please contact a Derby Experiences Representative at 1-866-834-8663. We can assist with all the extras!
For more information, contact us, or call your Derby Experiences Representative at 1 (866) 834-8663.
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Churchill Downs®, Kentucky Oaks®, Kentucky Derby® and the Twin Spires design are registered trademarks of Churchill Downs Incorporated®.
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| Appreciating the Kentucky Derby® and Kentucky Oaks® is a sensory experience. |
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